What is your return policy?
We take pride in the quality of our merchandise and want you to be ecstatic about your purchase. We are happy to offer easy, no-hassle refunds on returns received within 30 days of the original invoice date. Please note that it will take approximately 5-10 business days to process your return request once we have received it.
If you would like to make a return, please ensure that your return meets the following criteria:
Returns and exchanges are accepted on items received within 30 days of the original ship date. Returns and exchanges are accepted only on items that are in original condition with the original tags, and have not been altered, worn, washed, or damaged.
Please note that items that have been damaged due to wear and tear, or from being washed incorrectly are not considered to be faulty and are therefore not eligible for return. Please follow care label instructions to ensure that your garment retains its original quality.
We do not accept returns on worn items or items without the original tags.
We inspect all returned items and reserve the right to deny a refund or refuse full refund based on the returned condition. Please be careful when trying on merchandise from Ben Davis. Items returned to us with stains on them are unsalable and will not be accepted. Please do not ship items back to us that have been worn and/or have stains on them as we will not be able to process your refund.
The customer is responsible for any return shipping costs incurred for items shipped to us worn, altered, stained, or damaged. A restocking fee may be charged if the item(s) returned are not in the condition stated above and/or not returned within 30 days.
A copy of the original invoice, order number, or name of original purchaser is required for any exchanges/returns.
What about shipping costs for returned orders?
The return shipping costs are the responsibility of the customer, but we will ship any exchanges to the original shipping address for free! Shipping costs are nonrefundable, except in cases where we have made an error. If you have received the wrong item, please notify us by e-mailing firstname.lastname@example.org. We will ship the correct item and issue a refund for return shipping.
How should I ship returned merchandise to Ben Davis?
Ship your merchandise via UPS, FedEx, or USPS. We strongly recommend that you insure the package in case of lost or damaged shipment and/or consider purchasing tracking and/or delivery confirmation as we are only able to issue a refund on merchandise we receive. We cannot be responsible for lost items being returned to us.
Where do I send my return to?
After reading our Return Policy above, and ensuring that your items are eligible for return, simply fill out the return form on the back of your packing slip and place it along with the items in unworn condition in a securely sealed shipping box.
Mail your return to:
Ben Davis Clothing
3140 Kerner Blvd.
San Rafael, CA 94901
The customer is responsible for return shipping costs.
Remember: ship your merchandise via UPS, FedEx, or USPS. Please consider purchasing tracking/delivery confirmation as we are only able to issue a refund on merchandise we receive. We cannot be responsible for lost or damaged items being returned to us.
Does Ben Davis accept exchanges on merchandise?
If you would like to make an exchange, simply write the size and item you would like to exchange for on your return form. If the item is in stock, we will ship it out to you within the Continental US and will not charge you for the shipping. If it is no longer in stock in your size, we will treat it as a return and refund you accordingly.
By purchasing from Ben Davis, you accept these terms and conditions.